Frequently Asked Questions

Ordering & Privacy

Will my order be discreet?

Yes. Orders are shipped in plain, unbranded packaging.
There is nothing on the box that indicates the nature of the product.

Will the charge on my statement be obvious?

No. Charges appear under a neutral business name and do not reference the product.

Who can see my order details?

Order information is accessed only by our order processing and fulfillment partners as needed to complete delivery.
We do not sell customer data.

Shipping

Where do you ship from?

Orders are shipped from our fulfillment partners, depending on product availability and destination.

How long does shipping take?

Estimated delivery times vary by location, but most orders arrive within 5–8 business days.

Tracking information is sent once the order ships.

Do you ship internationally?

Yes. International shipping is available.
Delivery times may vary based on destination and customs processing.

Can I change or cancel my order?

If your order has not yet shipped, contact our support team and we will do our best to assist.
Once an order has shipped, changes may not be possible.

Returns

What if it’s not right for me?

We offer a 30-day return policy.

If the product does not meet your expectations for comfort or usability, you may request a return in accordance with our Return & Refund Policy.

How do returns work?

Contact our support team within 30 days of delivery.
We will provide return instructions and guide you through the process.

Is there a restocking fee?

No. We do not charge restocking fees.

Safety & General Information

Is this safe to use?

The product is designed to provide physical support.

It is not a medical device. If you have medical concerns or conditions, consult a qualified professional before use.